Shipping policy

At SmallStairs, operated by Lamplod LLC, we are committed to transparent and reliable delivery. Please review our shipping terms below.

SECTION 01 — SHIPPING AREA & RESTRICTIONS

We currently ship only to physical addresses within the continental United States (the 48 contiguous states and Washington, D.C.).

  • Excluded regions: We do not ship to Alaska, Hawaii, US territories, or international addresses.
  • No PO Boxes: We do not ship to PO Boxes, APO, FPO, or DPO addresses.

SECTION 02 — SHIPPING RATES

  • Flat rate: $9.00 per order, for any order size.

The shipping cost is shown at checkout before you pay. There are no hidden fees, duties, or extra charges.

SECTION 03 — DELIVERY TIMELINE

Total delivery time includes processing time and transit time.

  • Order cutoff: 2:00 PM ET, Monday – Friday. Orders placed after the cutoff, on weekends, or on US public holidays begin processing the next business day.
  • Processing time: 1–2 business days.
  • Transit time: 4–6 business days.
  • Total estimated delivery: 5–8 business days from the date of your order.

Business days are Monday – Friday, excluding US public holidays. During peak periods, carrier delays may occasionally add time. We will contact you if your order is affected.

SECTION 04 — TRACKING & CARRIERS

  • Tracking: You will receive a shipping confirmation email with a tracking number as soon as your order ships. Please allow up to 24 hours for tracking to update.
  • Carriers: We ship with USPS, UPS, and FedEx. We choose the carrier based on your location and the size of your order.

SECTION 05 — LOST OR DAMAGED PACKAGES

If your package arrives damaged, or tracking shows no movement for 5 business days, please email us within 7 days of the expected delivery date. We will arrange a free replacement or a full refund.

SECTION 06 — CONTACT INFORMATION

  • Email: support@smallstairs.com
  • Phone: +1 (719) 285-7510
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
  • Response time: within 1–2 hours during business hours
  • Address: 721 Harrison Ave, Leadville, CO 80461, United States