Refund policy

At SmallStairs, operated by Lamplod LLC, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help.

SECTION 01 — 30-DAY RETURN POLICY

You can return items within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused, unassembled, and in the same condition you received it.
  • In its original packaging, with all tags, instructions, and accessories.
  • Requested and shipped back within 30 days of the delivery date.

Returns are accepted from customers in the United States only, matching our shipping area.

SECTION 02 — RETURN SHIPPING & FEES

We believe in transparent pricing with no hidden surprises.

  • Damaged, defective, or incorrect item: SmallStairs pays return shipping and provides a prepaid return label. There is no restocking fee, and the original $9.00 shipping fee is refunded.
  • Change of mind: The customer pays return shipping. There is no restocking fee. The original $9.00 shipping fee is non-refundable.

For change-of-mind returns, the customer pays the actual cost of return shipping. We never charge restocking fees for items returned in their original, resalable condition.

SECTION 03 — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and clear photos. We will send a free replacement or a full refund, whichever you prefer.

SECTION 04 — 90-DAY QUALITY WARRANTY

SmallStairs provides a 90-day warranty against manufacturing defects, starting from the delivery date. If your product develops a fault due to a manufacturing defect within 90 days, we will provide a replacement or a full refund at no cost to you.

Exclusions: This warranty does not cover damage from misuse, accidents, improper assembly, or normal wear and tear.

SECTION 05 — EXCHANGES

The fastest way to get a different item is to return the original for a refund and place a new order. For a replacement of a damaged or defective item, see Section 03.

SECTION 06 — REFUND PROCESS

  • Processing: We inspect your return and issue your refund within 1 business day of receiving it.
  • Confirmation: We email you as soon as your refund has been issued.
  • Payment: Refunds go back to your original payment method. Depending on your bank or card provider, it may take 3–5 business days for the refund to appear on your statement.

SECTION 07 — HOW TO START A RETURN

Step 1 — Email us at support@smallstairs.com with your order number. If the item is damaged or defective, include clear photos.

Step 2 — Wait for return instructions. We reply within 1–2 hours during business hours (Monday – Friday, 9:00 AM – 5:00 PM ET) with return authorization and instructions. Please do not send items back before you receive authorization.

Step 3 — Ship the item back. Pack the item securely in its original packaging and use a trackable shipping method. Keep your tracking number until your refund is confirmed.

Step 4 — Receive your refund. We process your refund within 1 business day of receiving your return, back to your original payment method.

Return Address (authorized returns only):
721 Harrison Ave, Leadville, CO 80461, United States

Please do not send items back without contacting us first.

SECTION 08 — CONTACT US

  • Email: support@smallstairs.com
  • Phone: +1 (719) 285-7510
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
  • Response time: within 1–2 hours during business hours
  • Address: 721 Harrison Ave, Leadville, CO 80461, United States