Privacy policy

At SmallStairs, operated by Lamplod LLC, we are committed to protecting your privacy. This policy explains how we collect, use, and share your personal information when you visit or make a purchase from smallstairs.com (the “Site”).

SECTION 01 — INFORMATION WE COLLECT

We only collect personal information that is adequate, relevant, and reasonably necessary to run our business.

  • Order information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information. Payments are processed securely, and we never store full card numbers.
  • Device information: When you browse the Site, we automatically collect information about your device, such as your IP address, browser type, and cookies, to keep the Site working properly.

SECTION 02 — HOW WE USE YOUR INFORMATION

We use your information to:

  • Fulfill your orders, including processing payments, arranging shipping, and providing invoices.
  • Communicate with you and provide customer support.
  • Screen orders for potential risk or fraud.
  • Send marketing communications, but only with your consent. You can unsubscribe at any time.

SECTION 03 — WHO WE SHARE YOUR INFORMATION WITH

We share personal information only with the following categories of third parties, and only as needed to run our store:

  • Platform provider: Shopify, which powers our online store.
  • Shipping carriers: USPS, UPS, and FedEx, to deliver your orders.
  • Payment processors: Secure payment gateways, including Shopify Payments and PayPal, to process transactions.
  • Advertising and analytics: Google, for Shopping ads and site analytics.

We do not sell your personal information.

SECTION 04 — YOUR RIGHTS & CHOICES

Depending on your state of residence, US state privacy laws (including those of Colorado, Indiana, Kentucky, and Rhode Island) give you the right to:

  • Access, correct, or delete your personal information.
  • Opt out of targeted advertising and profiling.
  • Data portability: request a copy of your data in a usable format.
  • Appeal: if we decline your request, you can appeal our decision by contacting us.

To exercise any of these rights, email support@smallstairs.com or visit our Your Privacy Choices page. We reply within 1–2 hours during business hours, and we complete verified requests within 45 days at the latest.

SECTION 05 — COOKIES & AUTOMATED TOOLS

We use cookies to keep the Site working, remember your cart, and understand how visitors use the Site. You can control or block cookies in your browser settings. For more detail, see our Cookie Policy. If we use automated or AI tools for product recommendations or customer service, we will tell you clearly when you are interacting with them.

SECTION 06 — CHILDREN’S PRIVACY

Our products are made for children, but our Site is intended for use by adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

SECTION 07 — DATA SECURITY & RETENTION

We protect your data with industry-standard SSL encryption. We keep order information for 7 years to meet tax and legal requirements in the State of Colorado. After that, the data is securely deleted.

SECTION 08 — CHANGES TO THIS POLICY

We may update this policy from time to time. When we do, we will post the changes on this page and update the Effective Date above.

SECTION 09 — CONTACT US

For questions about our privacy practices, please contact us:

  • Email: support@smallstairs.com
  • Phone: +1 (719) 285-7510
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
  • Response time: within 1–2 hours during business hours
  • Address: 721 Harrison Ave, Leadville, CO 80461, United States