Frequently Asked Questions

Browse our collections, select a product, and click Add to Cart. We accept major credit and debit cards, Shop Pay, PayPal, Apple Pay, and Google Pay. All prices are in US dollars (USD), and every transaction is processed through a secure, SSL-encrypted checkout.

Yes, orders can be cancelled or changed before they ship. Email us at support@smallstairs.com with your order number as soon as possible. Once an order has shipped, our Refund Policy applies.

We currently ship only to physical addresses within the continental United States (the 48 contiguous states and Washington, D.C.). We do not ship to Alaska, Hawaii, US territories, PO Boxes, APO/FPO/DPO addresses, or international destinations.

• Flat rate: $9.00 per order, for any order size

The shipping cost is shown at checkout before you pay. There are no hidden fees.

• Processing time: 1–2 business days
• Transit time: 4–6 business days
• Total estimate: 5–8 business days

Orders placed before 2:00 PM ET, Monday – Friday, begin processing the same day. You'll receive a tracking number by email as soon as your order ships. See our Shipping Policy for full details.

We accept returns within 30 days of delivery. Items must be unused, unassembled, and in their original packaging. Please email support@smallstairs.com for return authorization before sending anything back.

• Damaged, defective, or incorrect item: We pay return shipping and refund the original shipping fee.
• Change of mind: The customer pays return shipping. The original $9.00 shipping fee is non-refundable.
• Restocking fee: None.

We process your refund within 1 business day of receiving your return, back to your original payment method. Depending on your bank or card provider, it may take 3–5 business days for the refund to appear on your statement.

Email us within 7 days of delivery with your order number and clear photos. We'll send a free replacement or a full refund, whichever you prefer.

Yes. Every product includes a 90-day warranty against manufacturing defects, starting from the delivery date. If you experience an issue, we will provide a replacement or a full refund at no cost to you.

Absolutely. We prioritize safety by using child-safe finishes, smooth-sanded wood, and durable natural materials. All products undergo independent quality testing to ensure they are safe for the recommended age groups. Please follow the age guidance and safety instructions included with each product, and always supervise young children during play.

Small Stairs is operated by Lamplod LLC, based at 721 Harrison Ave, Leadville, CO 80461, United States. You can reach us at support@smallstairs.com or +1 (719) 285-7510.