Frequently Asked Questions

Browse our collections, select a product, and click Add to Cart. We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed through secure, SSL-encrypted checkout systems.

Orders can be cancelled or modified before shipment. Once an order has shipped, our standard return policy applies. Contact us immediately at support@smallstairs.com with your order number for any changes.

We ship to physical addresses within the continental United States. We do not currently ship to Alaska, Hawaii, PO Boxes, or international destinations.

• Orders $99.00 and over: Free Shipping
• Orders under $99.00: $9.99 Flat Rate

Shipping fees are clearly displayed at checkout before you finalize your purchase.

• Handling time: 1–3 business days
• Transit time: 3–7 business days
• Total estimate: 4–10 business days

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact us at support@smallstairs.com for return authorization and instructions before sending your item back.

Approved refunds are processed to your original payment method within 5–7 business days after we receive and inspect the returned item.

Yes. Every product includes a 90-day quality warranty against manufacturing defects. If you experience an issue, we will provide a replacement or refund at no cost to you.

Absolutely. We prioritize safety by using child-safe finishes, smooth-sanded wood, and durable natural materials. All products undergo independent quality testing to ensure they are safe for the recommended age groups.